Readiness of Iran Universities of Medical Sciences for Conducting Total Quality Management (TQM) according to Educational Managers’ Point of View

AUTHORS

Farangis Shoghi Shafagh Aria 1 , * , Aboulfat Lameei 1 , Reza Labbaf Ghasemie 1 , Mahmood Ekrami 1

AUTHORS INFORMATION

1 Iran

ARTICLE INFORMATION

Strides in Development of Medical Education: 6 (1); e59451
Published Online: July 15, 2009
Article Type: Research Article
Received: August 05, 2017
Accepted: April 14, 2009

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Abstract

Background & Objective: Total Quality Management (TQM) is a new approach to management
which must be implemented gradually during some stages. The first step is to create readiness for
change; conducting quality management is not possible before acquiring enough readiness. This
study was conducted to evaluate the readiness of Iran Universities of Medical Sciences for
conducting Total Quality Management (TQM) according to educational managers’ point of view.
Methods: In this descriptive study, the participants were all educational managers of 34 Universities
of Medical Sciences including 314 vice chancellors for educational affairs, heads of Medical
Education Development Centers, deans and pro-vice chancellors for education. Data was collected
using a researcher-made questionnaire containing 27 questions about 11 signs of readiness.
Results: The results of this study revealed that, considering readiness for conducting Total Quality
Management, 9% of the universities were moderate (50 to 59% of the score), 79% were
approximately good (60 to 69% of the score) and 12% were good (70 to 73% of the score ). The
mean score for universities’ readiness was 64.5%. Readiness for applying TQM philosophy in
behavior had the highest score while readiness for allocating resources had the lowest score (78%
and 47.86% respectively).
Conclusion: The results imply that the universities have had an improving trend and an appropriate
atmosphere is ready for conducting Total Quality Management.

Keywords

Total Quality Management Management approach Quality management philosophy

© 2010, Strides in Development of Medical Education. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/) which permits copy and redistribute the material just in noncommercial usages, provided the original work is properly cited.
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